Terms and Conditions

1. General

Blue Orange Property Management Services (“the Company”) provides property management, administration, financial management, maintenance coordination, and related services in accordance with the Laws of the Republic of Cyprus. By engaging the Company’s services, the Client agrees to be bound by these Terms and Conditions, together with any signed agreement, quotation, or written confirmation issued by the Company. In the event of any conflict, the signed Management Agreement shall prevail.

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2. Scope of Services

The scope of services is defined in the signed agreement or written quotation issued by the Company. Services may include, but are not limited to:

• Property and common area management
• Financial administration and budgeting
• Collection of common expenses
• Supervision of maintenance and contractors
• Coordination with utility providers and authorities

Any additional services requested outside the agreed scope may be subject to additional fees.

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3. Fees and Payments

All fees are clearly outlined in the signed agreement or approved quotation.

• Payments must be made within the agreed timeframe.
• Late payments may result in suspension of services.
• The Company reserves the right to charge statutory interest on overdue amounts.
• All fees are subject to VAT where applicable.

For online payments (including B2B transactions via JCC), the Client agrees to comply with the Company’s invoicing and payment procedures as published on this website.

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4. Client Obligations

The Client agrees to:

• Provide accurate and complete information
• Grant necessary access to the property
• Approve budgets and expenses in a timely manner
• Settle all agreed fees and expenses without delay

Failure to comply may affect the Company’s ability to perform its duties effectively.

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5. Limitation of Liability

The Company undertakes to perform its services with reasonable care, skill, and diligence. However, the Company shall not be liable for:

• Acts, omissions, or negligence of third-party contractors
• Delays caused by public authorities or utility providers
• Force majeure events
• Losses arising from inaccurate information provided by the Client

The Company acts as administrator and coordinator and does not guarantee the performance of third-party service providers.

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6. Amendments

The Company reserves the right to amend these Terms and Conditions at any time. Updated versions will be published on this website and shall take effect immediately upon publication.

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Refund and Cancellation Policy

1. Termination by Client

Clients may terminate services by providing written notice in accordance with the notice period stated in their signed agreement (typically one to three months unless otherwise agreed). For fixed-term or annual agreements, early termination may be subject to contractual conditions and fees as specified in the agreement.

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2. Non-Refundable Fees

Management fees for services already rendered are strictly non-refundable. Administrative fees, consultation fees, and compliance-related services are non-refundable once the service has been delivered.

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3. Advance Payments

Where advance payments have been made, any refund relating to services not yet provided may be issued after deducting:

• Fees for services already performed
• Approved expenses incurred on behalf of the Client
• Contractor commitments already undertaken
• Administrative or contractual charges

The Company reserves the right to offset any outstanding balances before processing a refund.

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4. Refund Processing

Where applicable, approved refunds will be processed within a reasonable timeframe following:

• Written confirmation of termination
• Settlement of all outstanding balances
• Final account reconciliation

Refunds will be made using the original method of payment where possible, in compliance with financial regulations.